Q: What is your lead time for orders ?
A: Our typical lead time is 25–45 days depending on the product type, quantity, and customization requirements. We always strive to meet your delivery schedule.
Q: Are your products certified ?
A: Yes. Our products meet international standards, including CE, RoHS, CCC, and other certifications as required by your market.
Q: Can I customize the products or packaging ?
A: Yes, we offer OEM & ODM services, including custom branding, packaging, and product modifications to meet your market needs.
Q: How do you ensure product qualit ?
A: Quality is at the core of everything we do. All products undergo strict quality control at every stage—material sourcing, production, and final inspection—ensuring you receive reliable and durable products, and every shipment meets consistent standards.
Q: Can I request samples before placing a bulk order ?
A: Absolutely. Samples are available for evaluation. Sample fees can be refunded after bulk order confirmation.
Q: What is VERLUMA’s warranty policy ?
A: VERLUMA offers product-specific warranty periods depending on the category. If any manufacturing defects or quality issues occur within the warranty period, we will take full responsibility by providing free replacements or supplying spare parts for repair, with prompt support from our team to ensure an efficient resolution.
Q: What marketing support does VERLUMA provide ?
A: We provide our partners with a wide range of professional marketing materials, including product catalogs, display stand, videos, and branding assets to help grow your business. For more details, please refer to the “Marketing Support” section on our website.
Q: What payment methods do you accept ?
A: We accept T/T (bank transfer), L/C and PayPal. Payment terms can be negotiated for bulk orders.
Q: Do you provide after-sales support ?
A: Yes. We offer warranty on all products (usually 1–3 years depending on the item) and provide technical support, replacement, or repair services as needed.
